When SMTP works its great but unfortunately, it can be temperamental and as your interfacing with an external entity (i.e. your email provider) it is largely out of our control.
Essentially all we do is send your credentials to whichever SMTP server you have specified in the Settings and it either works or it doesn't. Unlike most integrations there is no response or error code from the mail server and consequently no indication as to why the connection failed.
The following checklist should help you get SMTP up and running.
In 99% of cases when there is an SMTP issue it is because the credentials are incorrect.
Please ensure that the password that you're entering for your email address is correct. If you have a password manager switched on, this may be pulling the incorrect information into this field. We recommend that you type your password from scratch to ensure that it is correct.
We recommend ensuring that you can log into your email account using the password that you are entering into the SMTP settings.
"Allow Less secure Apps"
It is important that this is switched on. You can do this by following the steps in this article:
You will see this screen:
Please ensure that the toggle is switched 'On'
Allowing Email Integration
Once a successful connection has been established you will receive an email that looks like this:
Please be sure to check your junk folder if you have not received this email within a few minutes.
You then need to go back into your WriteUpp account and select "yes" on the following page:
If you do not select "yes" then SMTP will not be set up.
Need More Help?
We understand that not everything is black and white, so if you need some help, click "Submit A Request" ticket and one of our team will help you out as soon as possible.