How do I clear my cache?

When you use a web-based application like WriteUpp (or a website) the browser caches (saves) certain visual elements of the page (not client data). Sometimes this caching results in out of date elements being presented on the page instead of the latest version. It doesn't happen very often but if it does you can clear your cache and force the browser to pull down everything fresh from our server.

You may find that you need to clear your cache after any updates are performed to WriteUpp to see any new changes.

Please note that the instructions below are shown for the latest versions of each of the main Internet Browsers, and they may differ slightly for other versions. 

Google Chrome

To clear your cache in Google Chrome just follow the instructions below:

  1. Click the Chrome menu Chrome menu on the browser toolbar
  2. Select Tools
  3. Select Clear browsing data
  4. In the dialog that appears, select "Empty the cache"
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything
  6. Click Clear browsing data.
  7. CLOSE DOWN YOUR BROWSER AND RE-START IT

Internet Explorer

To clear your cache in Internet Explorer just follow the instructions below:

  1. Click the Tools menu tools.png on the browser toolbar
  2. Select Safety
  3. Select Delete browsing history
  4. In the dialog that appears, check both Temporary Internet Files and Cookies

    browser.png
  5. Click Delete
  6. CLOSE DOWN YOUR BROWSER AND RE-START IT

Apple Safari (Desktop)

To clear your cache in Safari just follow the instructions below:

  1. Click the Safari menu safari.pngon the browser toolbar
  2. Select Safety
  3. Select Empty Cache
  4. In the dialog that appears, click Empty
  5. CLOSE DOWN YOUR BROWSER AND RE-START IT

Apple Safari (iOS Mobile)

To clear your cache in Safari just follow the instructions below:

  1. Click on the Settings icon
  2. Click Safari
  3. Click Clear Cookies and Data
  4. A popup box will appear, so click "Clear Cookies and Data" again to confirm your choice

photo__2_.PNG

Apple Safari (iOS iPad)

To clear the cache on your iPad just follow the instructions below:

  • Click on the Settings icon
  • Click Safari
  • Click Clear History and Website Data
  • Click Clear

Clear_Cache_-_iPad.png

Mozilla Firefox

To clear your cache in Safari just follow the instructions below:

  1. Click on the Firefox firefox.png menu on the browser toolbar
  2. Click History
  3. Click Clear Recent History
  4. In the dialog that appears, check Cache

    firefox2.png
  5. Click Clear Now
  6. CLOSE DOWN YOUR BROWSER AND RE-START IT

Microsoft Edge

  1. Click the Hub icon at the top right of the browser 

  2. Click the History icon

  3. Click the link labeled Clear all history
  4. Check the boxes for each item you want to clear
  5. Click the Clear button
  6. CLOSE DOWN YOUR BROWSER AND RE-START IT

 

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