If you would like to reduce the number of users in your subscription/account you first need to make sure that you have de-activated the users that will no longer have access to the system.
Once you have de-activated the users all you need to do is go to Settings->Account and select the number of active users that you require from the drop-down menu (highlighted below), then click on the green "Update Subscription" button at the bottom left of the screen.
When you click on "Update Subscription" you will be taken through a new PayPal process which will cancel your existing payment and create a new one for the reduced amount.
How do I de-activate a user?
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