This is a fully automated process and one that you need to do yourself as a) it changes the terms of your contract with us b) it changes your monthly payments to us. All you need to do is the following:
- Deactivate the user, this article explains how you do this -> How do I de-activate a user?
- Then change your subscription by going to Account Details, reduce the number of users that you wish to subscribe for and click on the large green Update Subscription button at the bottom of the page (bottom left).
- If you are paying via PayPal you will taken to PayPal where you will need to login and accept the new recurring payments. If you are paying via Direct Debit (GoCardless) you will be asked to confirm that you want to update your subscription and the changes will be applied to your existing Direct Debit mandate.
Need More Help?
We understand that not everything is black and white, so if you need some help, click "Submit A Request" ticket and one of our team will help you out as soon as possible.