For Clients Paying By PayPal Only
This is a fully automated process and one that you need to do yourself as a) it changes the terms of your contract with us b) it changes your PayPal profile with us. All you need to do is the following:
- Deactivate the user, this article explains how you do this -> How do I de-activate a user?
- Then change your subscription by going to Account Details, reduce the number of users that you wish to subscribe for and click on the large green Update Subscription button at the bottom of the page (bottom left). This will then initiate the PayPal process where you will cancel your existing payments to us and create a new profile for the lower amount.
Need More Help?
We understand that not everything is black and white, so if you need some help, click "Submit A Request" ticket and one of our team will help you out as soon as possible.